Shipping, payment, returns and the products – short answers in one place.
Only people aged 18 or over can order. The products contain nicotine, which is highly addictive. On delivery the courier or pickup point may check your age; if you can't show proof, the parcel can't be handed over.
Slovakia, the Czech Republic, Hungary, Croatia, Germany and Austria.
To a pickup point or locker, or to your door. In Hungary you can choose between GLS and Packeta for pickup points; elsewhere it's Packeta (in Germany and Austria you enter the point's name). You see the exact fee at checkout; shipping is free over €50 (over €100 in Germany and Austria).
By instant bank transfer with a QR code – this comes with a discount and you get the code right after ordering – or cash on delivery. The cash-on-delivery fee differs by country and is shown at checkout; there is no cash on delivery to pickup points in Germany and Austria.
Usually 1–3 working days. The carrier sends the exact timing once your parcel is on its way.
On the Track your order page, enter your order ID and the email you ordered with. If you have an account, you'll find your orders there too.
Yes: you can return an unopened parcel within 14 days without giving a reason. Details are on the Withdrawal page.
It's the maximum figure stated by the manufacturer. How many puffs you actually get depends on how you use the device – that's why we call it an estimate.
The products are labelled 50 mg/ml (5%). Use the nicotine converter to switch between mg/ml and percent.
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